I received my order and there is a problem:

Due to changes in Tennessee weather conditions, we have intentionally removed the leaves on our plants as needed. This process will best protect the plants and prepare them for planting. You should begin to see regrowth of the leaves in 2-3 weeks of warmer weather conditions.

  • My plant arrived damaged, what do I do?

If your plant arrives damaged please let us know ASAP. We will request pictures be emailed to us of the damaged plant and box. (Broken limbs and loss of leaves do not always mean the plant is damaged beyond return, please contact us and we will determine if a replacement needs to be sent out.)

  • My plants arrived wilted, what do I do?

A great deal of care has been taken to package your plant(s). Still, it has been in a dark box for two or three days, likely handled roughly by the mail carrier (which may cause some broken limbs and loss of leaves but the plant will be fine), and possibly exposed to extreme temperatures. Your plant(s) may look a little wilted or dry, but this is common and nothing to be concerned about. With proper watering, your plant will rejuvenate itself in no time.

  • My plant died, what do I do?

We offer a 30 day replacement policy. If your plant dies within the 30 days we will either issue a refund or send out a replacement as long as we still have the plant in stock. If you've ordered a plant during winter or early spring, and it fails to emerge from dormancy by May 30th, we will guarantee it. Please give us a call or email and we will have you email pictures of the plant and also perform a bark scraping. If the plant is determined to be dead we will either send out a replacement or issue a refund.

  • What is a bark scraping?

Simply scratch a small area of bark on the trunk, about 6-8 inches up from the base, with a pocket knife or your fingernail. Unfortunately, if you see brown or black underneath the top layer, it's most likely dead. But if you see green, your tree is alive and will leaf out again.

  • I received the wrong item, what do I do?

Although we try very hard to carefully select the correct items for each of our customers, sometimes mistakes do happen. Please call us so we can get the correct items to you as quickly as possible.

Shipping:

 

  • How do you ship your plants?

All of our plants are shipped either FedEx ground or USPS priority mail shipping to make sure your plants arrive as safe and fast as possible.

  • When do you ship?

We ship 10 months out of the year (we do not ship July or August) and cannot hold orders unless stated otherwise in the listing. If you place an order it will generally ship within 3-5 business days. If it is too hot or cold for you to plant then please wait until the right season to order.          

  • Do you offer heat packs?

No, for the safety of your plants, if it’s still cold and you are concerned for the plants safety, please wait until warmer weather to purchase. Likewise, if it’s still hot and you are concerned for the plants safety, please wait until cooler weather to purchase. When shipping in colder weather the chances of the plant dying are slim to none.

  • Will I receive the plant that is pictured?

All images are of mature plants. We do not ship mature plants. Plants are pruned and cleaned as necessary for their health and growth so some may come freshly pruned.

We cannot guarantee the exact size plant you will receive.

 

 Plant Care/Instructions:

 

  • How do I care for my plants?

Please visit https://www.growerssolution.com/blog/category/planting-instructions/ for planting instructions. Locate the category that best suits the plant you purchased. We do our best to give you the essentials, like growing zone, care tips, special details, and best practices. With that being said, it's important for you to do your homework as well! Plant information and recommendations can be finicky in the horticultural world so we recommend contacting your local County Agricultural Extension Office for more information.

  • What is my hardiness zone?

Please visit the following website to find your hardiness zone: https://planthardiness.ars.usda.gov/PHZMWeb/

  • I think my plant has a pest or a fungus, what do I do?

Please contact your local agricultural extension agency to see if there is an issue in your region/area and what steps you should take to properly treat it.

  • Where do these plants come from?

Many of our plants are purchased from local growers from Middle TN that we've been able to form lasting relationships with to get the best quality plants available. That being said, we do source plants from all across the United States to ensure a wide variety of plants available.

***Our greenhouses have become a safe home for many of nature’s creatures. We treat for pests regularly and take the health of our plants seriously. We apologize for any cosmetic damages, but rest assured the plant will be perfectly fine!

 Dormancy:

 

  • Do you ship plants dormant?

Yes! Most leaf-bearing trees and plants enter dormancy or semi-dormancy in the fall through early spring. These plants are completely healthy but may have fewer leaves, discoloration, or lose almost all of their leaves.

  • Can I plant them while they are dormant?

Planting during dormancy promotes root growth, giving your plant a better start for spring, when new foliage will begin to grow. It’s possible that your shipped trees and plants may still be dormant while your local trees are leafing out. Just give your plants a few weeks for them to acclimate, and soon you will see new fresh foliage!

  • My plant still hasn’t broken dormancy?

If you've ordered a plant during winter or early spring, and it fails to emerge from dormancy by May 30th, we will guarantee it. Contact us by May 30th so we can review and assist with your order. Keep in mind that we may ask for photos, this helps us assist you in saving your tree or plant.

 General Questions:

 

  • This listing says “This item is currently out of stock, but we will have more soon!” when will it be available again?

We get shipments in regularly, as plants are growing at our suppliers, but we do not know exactly what will be in each shipment. We advise checking our website often as we update listings when we get new stock in.

  • Why can you not ship this plant to my state?

Some states have regulations on which plants can be brought into that state. Please check with your local USDA office for a list of restricted plants.

  • How do I contact you?

If you still have questions after reading the FAQ's and your plant listing, please contact us by phone at (866) 928-3390 or by email at help@growerssolution.com.